POLICIES & FAQ
CANCELLATION POLICY
All New Reservations are given a notice upon booking to review, generally via email. Our notice is also clearly placed around our salon. Please allow 48 hours notice for ALL changes (color only this time/cut only this time, reschedules, etc.) or any cancellations to be arranged. This helps our stylist better serve you and all our guests by better accommodating our wait lists and making necessary adjustments to your reservation.
ALL appointments cancelled reservations within 24 hours will result in a 50% fee of the originally scheduled service(s). This is to be paid prior to rescheduling any future reservations.
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ALL NO SHOWS will be charged 100% of the booked service and is to be paid prior to rescheduling any future appointments. A non-refundable deposit of 50% is required for ALL future reservations.
LATE POLICY: All guests are asked to arrive 5 minutes prior to their scheduled reservations. ANY guest arriving later than 10 minutes, you will be asked to reschedule and charged a missed reservation fee of 50% of the original service(s) booked.
It is understood that life happens and often circumstances do arise. Each reservation is set to ensure ample time to be given to both you and each guest. We ask that everyone respects this. Please understand that this is not personal and is solely to protect each stylists business and our business practices.
ALL fees must be received prior to future booking.
"WHAT IF I'M SICK OR MY STYLIST GETS SICK?"
Sickness is inevitable for both the client and the stylist. Clients who have experienced illness, cared for an ill family member or been exposed to COVID. Diarrhea, fever, vomiting or any contagion within the last 4 hours, should notify their stylist of a need to reschedule no later than 12 hours prior to their reservation. Clients will be notified no later than the morning of their appointment of an illness of the stylist that requires their appointment to be rescheduled. It is important that everyone in and behind the chair stays in good health. A fee of 50% of the scheduled service, up to $50 will be charged to the guest at cancellation/rescheduling.
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NO Refunds. Time and product come at a cost, however, we guarantee our work. We will always do our best to offer a reworking if deemed necessary by the indvidual stylist and at their discretion. All rework requests must be made within seven (7) days of your original service date. All extension purchases are non refundable. upon purchase, we will be happy to store your extensions up to 3 months from the last service date or the original purchase date.
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